Good plumbers are hard to find, Tim was recommended another plumber who was out of town. Tim gave us an estimate over the phone, every thing was done right the first time. They arrived on time, rodded the mainline to the street, cleared out all the roots, returned a full flow, cleaned up, gave us a 6 month guarantee and didn't charge us a penny more than the quoted price. Almost all of the plumbers we get try to get us to replace our pipe for thousands of dollars claiming its broken, good plumbers just do their job without any hassles.
I have been dealing with sewer smell, sewer back-up, and rats in my basement for many months without much progress after multiple contractors and plumbers. I began the screening process again and found Tim to listen and problem-solve better than any other professional. His expertise really came through at multiple stages of the project. During his camera scope he identified problems not previously picked up. During the repair phase he talked me through the process and was very thorough and organized in his work. During final phase, he came back to hydrojet and rod the entire sewer system out to the city line and provided additional repairs to broken waters lines and gaps in the concrete floor. In the end, Tim did a major repair digging out our front yard to access and repair the sewer line. Tim was very professional, very responsive, and always did a great job cleaning up afterwards. The majority of the smell has dissipated and, for the first time, I have some peace of mind.
I can not say enough about this company! My window well had flooded and I called Drains Inc. based on their reviews and they did not disappoint. Tim came out to my house and looked at the problem and it ended up not being as big of an issue as we thought it was going to be. He walked me through what we could do to solve the problem in the future. It was very refreshing to deal with someone who could have very easily taken advantage of the situation and charged an astronomical amount of money and they didn’t. Tim even took the time to talk me through some other questions I had regarding my sub-pump. I will definitely call them again if the need arises.
Highly recommend this company. I called them to get a septic system inspected. Tim returned my call the same day and actually came out the following day. Great service and very honest. Will definitely use this company next time we need the system inspected.
Your Sewer and Drain Solution Experts
We’re a local, family owned and operated business, providing our loyal customers with reliable, professional sewer and drain services at competitive prices for over 20 years. Customer service is our first priority!
Drains Inc. Serving Lake, Cook, Mchenry, Dupage and Kane Counties