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  Tim kept me abreast of the scheduled appointment for the rodding of my sewer line for possible tree roots. Reasonable price that was based on the original description of the size (distance) and severity (roots) of the problem. I would call him again based on his fair price (mid-point), good interpersonal skills, and prompt reply and service.

  I have been dealing with sewer smell, sewer back-up, and rats in my basement for many months without much progress after multiple contractors and plumbers. I began the screening process again and found Tim to listen and problem-solve better than any other professional. His expertise really came through at multiple stages of the project. During his camera scope he identified problems not previously picked up. During the repair phase he talked me through the process and was very thorough and organized in his work. During final phase, he came back to hydrojet and rod the entire sewer system out to the city line and provided additional repairs to broken waters lines and gaps in the concrete floor. In the end, Tim did a major repair digging out our front yard to access and repair the sewer line. Tim was very professional, very responsive, and always did a great job cleaning up afterwards. The majority of the smell has dissipated and, for the first time, I have some peace of mind.

  I can not say enough about this company! My window well had flooded and I called Drains Inc. based on their reviews and they did not disappoint. Tim came out to my house and looked at the problem and it ended up not being as big of an issue as we thought it was going to be. He walked me through what we could do to solve the problem in the future. It was very refreshing to deal with someone who could have very easily taken advantage of the situation and charged an astronomical amount of money and they didn’t. Tim even took the time to talk me through some other questions I had regarding my sub-pump. I will definitely call them again if the need arises.

  Tim was very knowledgeable about drainage issues. He was professional and prompt. He called back later that day just to make sure we were satisfied with the work. Would highly recommend for any plumbing/drainage issues.