Google Reviews

Tim and his company were absolutely amazing! We had such a horrible disaster with our plumbing pipes breaking at the foundation of our home. He was beyond helpful, got the job done in the same day, and most importantly he took what was an overwhelming situation and made it more manageable. He’s friendly, has a great sense of humor and was willing to answer every question we had. I would hands down recommend Tim and his company to any of my friends and family!

Meghan Cegielski Avatar Meghan Cegielski
June 28, 2022

Highly recommend this company. I called them to get a septic system inspected. Tim returned my call the same day and actually came out the following day. Great service and very honest. Will definitely use this company next time we need the system inspected.

R olson Avatar R olson
May 21, 2019

If I could give Tim and Pedro more than 5 stars I would. I had been working with American Vintage on a sewer issue that backed up into my garage and drive way. I have been doing business with for a long time so I had faith in them. We had been working on the issue for 2 weeks trying to fix the problem. Over that period of time they rodded 2x and water jetted 1x and camera scoped each time. They could not get the sewer to flow. I also had been working with the City of Evanston to ensure the main line was ok, which it was . The last camera scope they took on Thur was the same, they could not see anything because there was too much water and they could not tell what the blockage was. They said they had to executive because they believed the lateral was partially detached from the City main line. This was on last Thurs and I was waiting for a quote to dig up everything to repair the damage. I spoke with The City of Evanston to get their input and they stated from there last video inspection of the main system back in 2020 they saw sand and a very large blockage but they could not tell which customer lateral that was. I proceed to contact other companies to obtain a quote and I ran into Drains, Inc. Tim listened to my story and asked a lot of questions to make sure he understood what was done or not done. We decided on him coming out to rod, jet and scope the sewer line. If he could not do it then he would give me a quote to dig up the system. Needless to say they did it! It took a while with using the rodder only with different head sized and digging in and pulling out many times. They found a massive root ball at the end and they discovered another clean out that was put in at some point in time not by me. We had water following. The basin drop 2' with a big gush. I have never been so happy to see sewer move along. Tim is great. He knows what he is doing. He is fair and his pricing is in line with the industry. If you are in doubt do not be. He has so many good reviews because he is that good. Thank you Tim and Pedro you guys rock.

tanya hamerler Avatar tanya hamerler
February 4, 2024

I can not say enough about this company! My window well had flooded and I called Drains Inc. based on their reviews and they did not disappoint. Tim came out to my house and looked at the problem and it ended up not being as big of an issue as we thought it was going to be. He walked me through what we could do to solve the problem in the future. It was very refreshing to deal with someone who could have very easily taken advantage of the situation and charged an astronomical amount of money and they didn’t. Tim even took the time to talk me through some other questions I had regarding my sub-pump. I will definitely call them again if the need arises.

Eric Ellis Avatar Eric Ellis
July 3, 2019